As a product-oriented person I’m thinking about UX and CX on a daily basis. I had used both abbrs interchangeably. But today I got a hunch that there is a difference. I noticed that I usually use UX when talking about interfaces and use CX when talking about user’s experience…

When we do things for the first time it usually takes a disproportionately huge amount of time and emotional resources. Even the first poo for a newborn is tough work. …

Multitasking obviously is a fake. Daniel Kahneman proved it in 1973. Since then there have been more studies on a subject (Wickens in 2008; Just in 2001), and generally — no hope for multitaskers. We still do better when we focus on a single thing. At the same time there…

Henry Ford: “If I had asked people what they wanted, they would have said faster horses” Steve Jobs: “It’s really hard to design products by focus groups. A lot of times, people don’t know what they want until you show it to them” I had heard some these quotes a…